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  • Questions that may be on your mind

    Below, you'll find a variety of common scenarios and frequently asked questions you may encounter while you're getting familiar with the Keeper app.

    Question

    Answer

    What is Keeper?

    Keeper is a tax filing software that connects to your bank to automatically personalize your experience and uncover tax breaks. We help independent contractors and freelancers discover deductions and file taxes.

    By linking your accounts, our bookkeeping app lets us track and categorize your business expenses as they happen throughout the year — creating a list of business expenses that will save you time and money when you file!

    You can interact with a dedicated tax assistant using in-app messaging or texts. They’ll do a daily review of all the deductions the app picks up for you. You also have the option to review and categorize the deductions yourself!

    Can Keep​​er track my income? 

    We do not track income. We focus on tracking business expenses.

    How do I update my payment method?

    To update your billing information, log in to the Keeper app and go to the “Settings” tab located at the bottom right-hand corner of the screen. Scroll down to find and select “Manage Subscription”, then choose “Edit Payment Method.” From there, you can update your current payment details.

    Can I include deductions on my quarterly taxes?

    Deductions are calculated at the end of the year and aren’t included in your quarterly estimated taxes. It’s actually better to overestimate when paying your quarterly taxes. If you overpay throughout the year, the IRS will issue the difference as a refund at the end of the year.

    I have multiple LLCs, how do I separate these within the app?

    If your LLCs are single-member LLCs, the IRS considers you to be one entity for tax filing. This means that you can track all of your business expenses together! If you choose to file with Keeper, we’ll intelligently allocate your expenses by income source at tax time, but this makes no real difference on your return.

    Can I use my tax refund to pay for my subscription?

    You will need to purchase your subscription with us before you file your tax return. We review every return with a real Tax Expert, so we need to charge for the subscription before we send it to the IRS.

    How can I scan receipts into the app?

    While we don’t have a feature to scan receipts in the app, you can manually add expenses at any time by tapping the “+” in the top right-hand corner of the home page.

    Can I deduct the income I pay to myself?

    Unfortunately, paying yourself is not considered a deduction so we won’t track it here in the app.

    How can I update my filing status in the app?

     

    You can always update your filing status and other personal information right from the Settings > Profile section in the app. This will ensure the best estimate while you’re tracking your expenses throughout the year. If you are currently working on your return in the app and need to update your filing status, just head over to the “Household Details” section and you can add or remove a spouse and dependents.

     

    Does Keeper track mileage?

    Keeper doesn’t track mileage if you drive a car for work, but we’ll automatically keep track of your car expenses — things like gas, car maintenance, etc. In some cases, this is actually a better deal for you at tax time!

    If you file your taxes with Keeper we will help you choose between claiming actual expenses or the standard mileage deduction.

    How much does Keeper cost?

    We offer a variety of subscription options that work for you and you can always manage your plan right from the “Manage Subscription” settings in the app. We currently offer a monthly plan that includes access to all of the features in the app except tax filing for $20/month, or we have an annual plan that offers access to the same great features and includes tax filing at no extra charge for $192/year. Finally, if you have more complex tax situations, be sure to ask us about our Premium Plan designed for more hands-on help from a tax expert.

    Can I pay in installments for the annual subscription?

    We are not currently offering any installment plans for our annual subscription. We do have a monthly subscription of $20 per month but that does not include tax filing.

    How do I log into the Keeper app?

    Press “Get started” and enter the same phone number or email address you used when creating your account. Keeper doesn't use passwords.

    We will send you a 4-digit security code to your phone number or email address instead to confirm your sign-in.

    Kindly note that if you enter a different number than what you used previously, this may create an additional subscription, which may cause you to be charged extra.

     I already filed my personal return, can you help me file my business return?

    The IRS considers you and your LLC/sole proprietorship to be one entity for tax filing. This means that you’ll need to file an amended return to include your business income and expenses. If you’d like to file an amended return, Keeper can provide free resources that can help you with the process. We also have a premium subscription that includes filing amended returns. If you’d like more information about that, just let me know!

    How do I include my LLCs information on my tax return?

    The IRS considers you and your LLC/sole proprietorship to be one entity for tax filing. We’ll use your social security number for filing your income taxes. You can enter the income you received from your LLC in the income section of your return. You can add your LLCs expenses as deductions within the app!

    I have foreign income, how do I include this when I file taxes?

    Keeper doesn’t currently support in-app filing for foreign income. However, Keeper has a premium subscription for $396 annually which does include filing for foreign income! With a premium subscription, you’ll be connected to a tax professional who will assist you directly with filing your foreign income.

    How do I file my taxes with Keeper?

    You can get started with filing your taxes with Keeper by accessing the File Taxes tab in the Keeper app or logging in at keepertax.com

    How do I update my vehicle business usage, home office, etc. percentage?

    You can edit your vehicle, home office, and phone business usage percentage from the Settings > Profile section in the app.

    My refund says deposited in the Keeper app but I haven’t received it.

    The refund status indicator in the Keeper app is based on a 21-day estimate. The most up-to-date information can be found at irs.gov/refunds The IRS processes most returns within 21 days, but some returns take up to 90 days for the IRS to process. Continue checking your status at irs.gov/refund and call the IRS if there is no update within 90 days of filing.

    Do I need to keep receipts?

    The Keeper app helps you track your expenses and provides a summary of your transactions. While it's a useful tool for maintaining records, it's not a replacement for actual receipts. The IRS may require original receipts for certain tax-related matters, however, bank statements with expenses clearly marked may suffice as well. This doesn't mean the app isn't sufficient, but rather, it serves a different purpose — to help you organize and keep track of your expenses.

    Can you file my S-Corp taxes?

    Keeper doesn’t currently support filing S-Corp tax returns, but with our premium subscription, we can include shareholder income from a S-Corp, usually reported on a K1 form.

    Where do I enter my medical expenses?

    Medical expenses are typically considered personal expenses, and they aren’t something we track here in the app. Instead, you will be asked about that when you file your return with us. 

    You have the option of itemizing your deductions or using the federal standard deduction amount. Itemized deductions include premiums for health insurance, medical and dental bills, mortgage interest paid, and charitable donations. If the total amount you paid for these items equals less than the standard deduction amount, then we recommend you use the standard deduction amount, as this will be most beneficial to you.

    It is saying my income is lower than my deductions.

    You can check the total amount of your deductions by tapping on the Estimated Savings amount in the app or by exporting your deductions. You can then compare this to the total amount of income you entered under Freelance Income. If some deductions category totals seem high, you can review those deduction categories from the Deductions tab and remove any invalid business expenses. If your deductions are valid, you can bypass the warning in the app and proceed with submitting your information for review.

    It says my vehicle expenses or mileage is too high.

    You can review the Credits and Deductions > Vehicle Expenses section in the tax filing menu to ensure you’ve entered your mileage correctly. You can also review the deduction categories on the Deductions tab that are related to your vehicle expenses. If your mileage and deductions are accurate, you can bypass the warning and submit your return for review.

    Can you tell me more about the premium plan?

    Our premium subscription covers preparing complex tax returns, tax amendments, quarterly tax filings, and navigating audits. Premium subscribers have an assigned tax expert available to answer tax questions and prepare tax returns, including returns with complex tax scenarios such as rental income, S-Corp shareholder income, and more. It costs $396 which is still cheaper than going to an accountant.

    I need an export of my expenses.

    If you need to export the expenses you've tracked, please log in to your account on the Keeper website. Navigate to the 'Deductions' tab, select the year you want to export expenses from, and click on 'More' located in the top-right corner of the Deductions page. An export copy will be sent to the email address associated with your account.

    If you haven't received the requested export, please check your spam or junk folder. Next, verify the email address registered in the app under Settings > Login credentials, ensuring you're checking the correct inbox. You can also update your email address and request a new export. If these steps don't resolve the issue, please contact us for further assistance.

    I need a letter from my tax preparer or a CPA.

    Our premium subscription includes access to a dedicated tax expert who can provide a letter from a CPA about your tax return or your projected income and expenses. 

    I thought Keeper tax was free? I’ve had Keeper tax for a while and now all of a sudden it’s asking me to pay an annual fee.

    Keeper does offer a free version that is limited to linking your bank accounts and has limited expense-tracking abilities. To have access to the full app, including the tax deduction summary export file, you will need a paid monthly or annual subscription. 
     
    We offer a monthly plan for $20/mo which includes expense discovery and tracking, as well as access to a tax deduction summary file and a personal bookkeeper. You can view subscription options in the app and start a 7-day free trial. 

    Looking for a receipt app that will allow me to scan an entire receipt, but I need an app that can allow me to pick and choose items on each receipt that will be for just business.

    If you have a receipt and you're not looking to add the entire expense you can manually add charges at any time by tapping the "+" in the top right-hand corner of the app. Additionally, you can always let your keeper in the app if they need to update the amount of one of your charges and they'll be happy to help. 

     

    Furthermore, by linking your bank to the app we can scan your purchases and ask if they are business-related. Under the All transactions section:

    Tapping on any expense in the "Deductions" tab opens up a list of tools to help you micro-manage the transactions that are added to your list of deductions.

    You can tap on a specific purchase to:

    Edit the amount spent
    Edit the deduction category
    Mark the purchase as a deduction
    Remove it from your deductions

    Can I deduct charitable donations?

    We don't track charitable expenses in the app since they aren't business expenses, but we will ask you about your charitable contributions when you file your return with Keeper.

    How do I cancel?

    You can cancel your subscription from the Settings > Manage Subscription section in the app. 

    Can I deduct the purchase of a $3000 computer for my business with Keeper?

    It depends on the business-usage percentage of the computer - generally cost for equipment over $2500 must be depreciated instead of added as a deduction to your business expenses.

    I received a 1099K and 1099 NEC from Uber how do I enter this? I think the 1099 NEC amount is included in the 1099K amount

    If you received both a 1099-K and 1099-NEC from Uber, you should enter both under the Freelance income section. While entering your 1099-K, make sure to include your expenses as well. If you believe the 1099-NEC amount is included in the 1099-K amount, you might want to double-check your records or reach out to Uber for clarification.

    When filing your Uber taxes, we'll help you choose between the actual expense method and the standard mileage method ensuring you receive the greatest possible return.

    I need help linking my Uber Pro card. It says I’m entering the wrong number every time I try to verify. 

    Uber Pro Card has a unique login flow which could be the issue. The login flow is this:

    1. Enter your phone number
    2. Enter the OTP code sent to your phone number
    3. Enter your Passcode, which is a PIN code that you set up in your app

    What we've seen happening is that users enter the OTP code a 2nd time which you should be entering the Passcode. If you don't know what your Passcode is, here's instructions on resetting it here:


    https://support.branchapp.com/hc/en-us/articles/360045621272-How-do-I-Reset-my-Passcode-

    Is there a restriction on the number of devices I can use to access my Keeper account?

    Currently, there is no limit. Simply log in to your account using the phone number or email address linked to your Keeper account. We'll send you a 4-digit security code via text or email to verify your sign-in. Enter this code on the device you wish to use to access your Keeper account.

    The PDF you sent to sign my return is blank or there's no where to sign. 

    1. Ensure your browser or PDF viewer is up to date, as outdated software can sometimes cause issues with viewing documents.

    2. Try downloading the form using a different browser or device to see if the issue persists. 

    I have my capital one card linked but it’s not displaying transactions

    While our system can track up to 18 months of transaction data, it is still dependent on your bank on how far they allow us to see past purchases. Some banks only allow a few months. 

    Unfortunately, Capital One only allows us to view the past 90 days of transactions, so if you have deductions past that timeframe that you haven't already selected, you'll need to add those manually by using the + symbol on the Deductions tab.

     

     

  • Linking issues: troubleshooting guide

    Here, we list some common issues you may encounter while linking your bank account or card and how to troubleshoot them. There are times when your account will unlink from the app. This usually happens because your financial institution’s system updates or simply because of a password change.

    The account has unlinked

    When your account unlinks from the app, we will send you a text or notification letting you know to relink it. You can relink it from the app's Settings tab under the 'Connected financial accounts' section or by clicking on this link. If this doesn’t fix the issue, kindly remove the account from the app and relink it from scratch.

    You can remove an account by tapping on that account in the Connected financial accounts section. If your account has sub-accounts, you will need to remove those first.

     

    Your bank is not on the list when you try to link your account

    Our partner, Plaid, is responsible for connecting cards. When you link an account or card, you are shown a list of possible links. If the bank or card isn't showing up, Plaid doesn't support it yet.

    You should check back often for updates on supported banks, as Plaid constantly adds new supported institutions. In the meantime, you can manually add the business expenses from that account or card by selecting the + symbol in the Deductions tab.

    How to add/remove a sub-account when your bank is already linked to Keeper

    If you aren't able to select which sub-accounts you'd like to link during the initial account-linking process, then you will need to link all the sub-accounts connected to your account, and then you'll be able to remove the accounts you don't want to track by selecting the account from the Settings tab -> 'Connected financial accounts' section in the app and selecting Remove.

    If that doesn't work, you may need to change your sharing preferences directly from your bank’s website.

    First, you’ll want to log in to your bank's online portal. Then, locate where you manage connected apps and find Plaid. This is where you can add or remove specific accounts that Plaid can access — including Keeper.

    Your bank account is linked, but your expenses keep loading or are not showing up

    If this happens, first, make sure your account is not linked twice. If it is not, please try removing the account and then re-adding the account in the Keeper app. You may also try uninstalling and reinstalling the app. Also, be sure your phone is updated to the latest software version. Lastly, choose a date for the system to scan your expenses under Settings -> Profile -> I started recently.

    I tried to link my account, but it says something went wrong after I entered the code to verify

    If you get an error, please reach out so we can take a look to further assist you.

     

    📝 Note: If you have two or more Keeper accounts, be aware that linking the same card to more than one account will result in the card being unlinked from both accounts. Always ensure that you log in with the original phone number or email address you used during the initial sign-up to avoid creating duplicate accounts.

  • How to delete my account?

    To delete your account, go to the Settings tab of the app and select 'Manage Subscription.' From there, if you scroll all the way down, you'll see an option to delete your account.

    Please note that this action will unlink all associated bank connections, and all stored data in your account will be permanently deleted, with the exception of your tax filing data. This specific information must be retained for three years to comply with federal regulations.

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  • Learn about taxes in Tax University

    Now that you've set up your Keeper account and know your way around the app, you may be asking yourself questions like:

    • What a 1099 tax bill is
    • If you qualify for the home office deduction
    • How exactly do quarterly taxes work

    Head on over to Tax University, where you can learn all about 1099 taxes! We create resources for anyone who should be dealing with taxes as a self-employed person, and setting you up to handle everything from business deductions to tax filing!

  • Something looks wrong: What do I do?

    If something looks wrong, or you're having a problem with Keeper, you can send an email to support@keepertax.com or text your tax assistant. Our support team will be happy to help!

  • Have feedback?

    Whether you're a novice or have been using Keeper for years, we’d love to hear your feedback and suggestions! Send us a note over at support@keepertax.com.