Every person who files through our service receives audit resolution support if any issues arise. But what does this involve exactly?
For everyone that files with us, you receive:
- Comprehensive support if issues arise with our software during the filing process. We’ll help diagnose any problems, provide options to correct your tax filing, and assist with correcting your return if the error was on our end.
- If you receive an audit notice, we’ll clarify the reasons behind it and guide you on the necessary follow-up actions.
- Plus, you’ll have year-round access to our team of tax experts, who can answer any questions about audits, audit risks, and strategies to minimize the likelihood of an audit.
This general audit support does not include:
- Amending any type of returns — federal, state, or local.
- Providing any form of audit representation.
- Services not included in our premium plan.
For premium plan users, you receive additional audit support, which includes:
- Professional support: Expert guidance for your interactions with the IRS.
-
Amendments for corrections: Need to correct your return? We’ll take care of amending it!
-
Collection assistance setup: We’ll help you navigate setting up any necessary collection arrangements.
And don’t forget—you have access to a real tax professional whenever you need one!
There are a few scenarios that we don't cover, and while these circumstances are rare, it's worth noting:
- Coverage of individuals under criminal investigation.
- Large business, or complex business structures (such as those generating multi-million dollar revenues).
- Audits for returns not filed with us.
I received an audit letter. What should I do?
First, take a deep breath! We're here to help. Please gather all the documentation you've received. You can either scan and email it to us or take clear photos and send them our way. Once we have the documents, we'll review everything and guide you through the next steps.