FAQ

Question

What is Keeper?

Keeper is a tax filing software that connects to your bank to automatically personalize your experience and uncover tax breaks. We help independent contractors, small business owners, and freelancers discover deductions and file taxes.

By linking your accounts, our expense tracking app lets us track and categorize your business expenses as they happen throughout the year — creating a list of business deductions that will save you time and money when you file your taxes. Deductions will automatically be applied to tax returns filed with Keeper. 

You can interact with our AI tax assistant via the Ask tab in the app and get help from a tax assistant staff member. Our team of tax professionals and experts is always on standby to assist you with tax-related questions!

Can Keep​​er track my income? 

We do not track income. We focus on tracking business expenses.

How do I update my payment method?

To update your billing information, log in to the Keeper app and go to the “Settings” tab located at the bottom right-hand corner of the screen. Scroll down to find and select “Manage Subscription”, then choose “Edit Payment Method.” From there, you can update your current payment details.

Can I include deductions on my quarterly taxes?

You can use the deductions you've tracked in the Keeper app to estimate how much your deductions will be for the entire year. This will help you determine your estimated net self-employment annual income, which is what your quarterly tax payments should be based on. You can user Keeper's free Quarterly Tax Calculator and read more about quarterly taxes here. 

I have multiple LLCs, how do I separate these within the app?

If your LLCs are single-member LLCs, the IRS considers you to be one entity for tax filing. This means that you can track all of your business expenses together! If you choose to file with Keeper, we’ll intelligently allocate your expenses by income source at tax time.

Can I use my tax refund to pay for my subscription?

You will need to purchase your subscription with us before you file your tax return. Every return filed with Keeper is reviewed by a tax expert before it is filed, so we need to charge for the subscription before we send it to the IRS.

How can I add receipts to the app?

Tap on the corresponding transaction and select 'Add receipt photo'. 

Can I deduct the income I pay to myself?

For sole proprietors and single-member LLCs, paying yourself (owner's draws) is not considered a deduction so we won’t track it in the app.

How can I update my filing status in the app?

You can always update your filing status and other personal information from the Settings > Profile section in the app. This will ensure the best estimates while you’re tracking your expenses throughout the year. If you are currently working on your return in the app and need to update your filing status, you can do so from the “Household Details” section.

Does Keeper track mileage?

Keeper doesn’t track mileage if you drive a car for work, but we’ll automatically keep track of your car expenses — things like gas, car maintenance, etc. In some cases, this is actually a better deal for you at tax time!

If you file your taxes with Keeper, we will help you choose between claiming actual expenses and using the standard mileage deduction.

How much does Keeper cost?

We offer a variety of subscription options. Subscription options and features can be reviewed from the 'Manage subscription' settings in the Keeper app. We currently offer a monthly plan that includes access to all of the features in the app except tax filing for $20/month, or we have an annual plan that offers access to the same great features and includes tax filing at no extra charge for $192/year. If you have more complex tax situations, be sure to ask us about our Premium Plan designed for more hands-on help from a tax expert.

Can I pay the annual subscription in installments?

We are not currently offering any installment plans for our annual subscription. We do have a monthly subscription of $20 per month, but it does not include tax filing.

How do I log into the Keeper app?

Press “Get started” and enter the same phone number or email address you used when creating your account. Keeper doesn't use passwords.

We will send you a 4-digit security code to your phone number or email address instead to confirm your sign-in.

Kindly note that if you enter a different number than what you used previously, this may create an additional subscription, which may cause you to be charged extra.

 I already filed my personal return, can you help me file my business return?

The IRS considers you and your single-member LLC or sole proprietorship to be one entity for tax filing. This means that you’ll need to file an amended return to include your business income and expenses if you've already filed an individual tax return. If you’d like to file an amended return, Keeper can provide free resources that can help you with the process. We also have a premium subscription that includes filing amended returns. 

How do I include my LLCs information or my EIN on my tax return?

The IRS considers you and your single-member LLC or sole proprietorship to be one entity for tax filing. We’ll use your social security number to file your income taxes - no need to include your EIN or LLC information. You can enter the income you received from your business in the Freelance income section of the tax filing menu and add all your expenses from the Deductions tab in the Keeper app.

I have foreign income, how do I include this when I file taxes?

Keeper doesn’t currently support in-app filing for foreign income. However, Keeper has a premium subscription for $396 annually which does include filing for foreign income! With a premium subscription, you’ll be connected to a tax professional who will assist you directly with filing your foreign income.

How do I file my taxes with Keeper?

You can get started with filing your taxes with Keeper by accessing the File Taxes tab in the Keeper app or logging in at keepertax.com

How do I update my vehicle business usage, home office percentage, or business phone usage?

You can edit your vehicle, home office, and phone business usage percentage from the Settings > Profile section in the app.

My refund says deposited in the Keeper app, but I haven’t received it.

The refund status indicator in the Keeper app is based on a 21-day estimate. The most up-to-date information can be found at irs.gov/refunds The IRS processes most returns within 21 days, but some returns take up to 90 days for the IRS to process. Continue checking your status at irs.gov/refund and call the IRS if there is no update within 90 days of filing.

Do I need to keep receipts?

The Keeper app helps you track your expenses and provides a summary of your transactions. While it's a useful tool for maintaining records, it's not a replacement for actual receipts. The IRS may require original receipts for certain tax-related matters. We suggest adding a photo of the receipt to the app when possible. Bank statements can also be used in some instances as evidence of an expense when a receipt isn't available.

Can you file my S-Corp taxes?

Keeper doesn’t currently support filing S-Corp tax returns, but with our premium subscription, we can include shareholder income from a S-Corp, usually reported on a K1 form.

Where do I enter my medical expenses?

Medical expenses are typically considered personal expenses, and they aren’t something we track here in the app. Instead, you will be asked about that when you file your return with us. 

You have the option of itemizing your deductions or using the federal standard deduction amount. Itemized deductions include premiums for health insurance, medical and dental bills, mortgage interest paid, real estate taxes, gambling losses, and charitable donations. If the total amount you paid for these items equals less than the standard deduction amount, then we recommend you use the standard deduction amount, as this will be most beneficial to you.

It is saying my income is lower than my deductions.

You can check the total amount of your deductions by tapping on the Estimated Savings amount to view your Total Deductions amount in the app or by exporting your deductions. You can then compare this to the total amount of income you entered under Freelance Income. If some deductions category totals seem high, you can review those deduction categories from the Deductions tab and remove any invalid business expenses. If your deductions are valid, you can bypass the warning in the app and proceed with submitting your information for review.

It says my vehicle expenses or mileage is too high.

You can review the Credits and Deductions > Vehicle Deduction section in the tax filing menu to ensure you’ve entered your mileage correctly. You can also review the deduction categories on the Deductions tab that are related to your vehicle expenses. If your mileage and deductions are accurate, you can bypass the warning and submit your return for review.

Can you tell me more about the premium plan?

Our premium subscription covers preparing complex tax returns, tax amendments, quarterly tax filings, and navigating audits. Premium subscribers have an assigned tax expert available to answer tax questions and prepare tax returns, including returns with complex tax scenarios such as rental income, S-Corp shareholder income, foreign income, and more. 

I need an export of my expenses.

If you need to export the expenses you've tracked, please log in to your account on the Keeper website. Navigate to the 'Deductions' tab, select the year you want to export expenses from, and click on 'More' located in the top-right corner of the Deductions page. An export copy will be sent to the email address associated with your account.

If you haven't received the requested export, please check your spam or junk folder. Next, verify the email address registered in the app under Settings > Login credentials, ensuring you're checking the correct inbox. You can also update your email address and request a new export. If these steps don't resolve the issue, please use the Ask tab in the Keeper app for additional help.

I need a letter from my tax preparer or a CPA.

Keeper is unable to provide a comfort letter or Profit and Loss statements. As a software company that aids in self-prepared returns, we lack the capability to verify whether or not you were self-employed. Verification of such information lies solely with you. However, we can certainly assist you by providing a copy of your return and Schedule C, which you can utilize to verify your income information.

I thought the Keeper tax was free. I’ve had Keeper tax for a while, and now, all of a sudden, it’s asking me to pay an annual fee.

Keeper does offer a free version that is limited to linking your bank accounts and has limited expense-tracking abilities. To have access to the full app, including the tax deduction summary export file, you will need a paid monthly or annual subscription. 
 
We offer a monthly plan for $20/mo which includes expense discovery and tracking, as well as access to a tax deduction summary file and a personal bookkeeper. You can view subscription options in the 'Manage subscription' settings in the app and start a 7-day free trial. 

You can delete your Keeper account and all data from the 'Manage subscription' settings in the Keeper app. IMPORTANT! - Don't forget to export your deductions before deleting your Keeper account. All your banks will be unlinked, and you'll lose all your deduction records. Your account will be unrecoverable. 

Can I deduct charitable donations?

We don't track charitable expenses as deductible in the app since they aren't business expenses, but you can classify transactions as Charity, and we will ask you about your charitable contributions when you file your return with Keeper. 

How do I cancel?

You can cancel your subscription from the Settings > Manage Subscription section in the app. 

Can I deduct the purchase of a $3000 computer for my business with Keeper?

It depends on the business-usage percentage of the computer - generally cost for equipment over $2500 must be depreciated as a capital asset instead of added as a business expense deduction.

I received a 1099K and 1099 NEC from Uber how do I enter this? I think the 1099 NEC amount is included in the 1099K amount

If you received both a 1099-K and 1099-NEC from Uber, you should enter both under the Freelance Income section. While entering your 1099-K, make sure to include your expenses as well. If you believe the 1099-NEC amount is included in the 1099-K amount, you might want to double-check your records or reach out to Uber for clarification.

When filing your Uber taxes, we'll help you choose between the actual expense method and the standard mileage method ensuring you receive the greatest possible return.

I need help linking my Uber Pro card. It says I’m entering the wrong number every time I try to verify. 

Uber Pro Card has a unique login flow which could be the issue. The login flow is this:

1. Enter your phone number
2. Enter the OTP code sent to your phone number
3. Enter your Passcode, which is a PIN code that you set up in your app

What we've seen happening is that users enter the OTP code a 2nd time which you should be entering the Passcode. If you don't know what your Passcode is, here's instructions on resetting it here:

https://support.branchapp.com/hc/en-us/articles/360045621272-How-do-I-Reset-my-Passcode-

Is there a restriction on the number of devices I can use to access my Keeper account?

Currently, there is no limit. Simply log in to your account using the phone number or email address linked to your Keeper account. We'll send you a 4-digit security code via text or email to verify your sign-in. Enter this code on the device you wish to use to access your Keeper account.

The PDF you sent to sign my return is blank, or there's nowhere to sign. 

1. Ensure your browser or PDF viewer is up to date, as outdated software can sometimes cause issues with viewing documents.

2. Try downloading the form using a different browser or device to see if the issue persists. 

I have my Capital One card linked, but it’s not displaying all my transactions

While our system can track up to 18 months of transaction data, it is still dependent on your bank on how far they allow us to see past purchases. Some banks only allow a few months. 

Unfortunately, Capital One only allows us to view the past 90 days of transactions, so if you have deductions past that timeframe that you haven't already selected, you'll need to add those manually by using the + symbol on the Deductions tab.